Must-have instructor engagement app
FitGrid Pro Instructor App is a one-of-a-kind communication tool for instructors to communicate with class attendees.
Next-Generation Engagement Suite
Preview is now available of FitGrid's 2024 Engagement Suite. Plan, engage, and analyse with an all-in-one platform.
How Instructor App works
FitGrid's flagship instructor tool, trusted by millions.
FitGrid segments clients and recommends who is most critical to contact
Studios can configure the Instructor App in countless ways to ensure that instructors are connecting with the right customers at the right time
Instructors can use their own templates, or customize messages on-the-fly
Instructors are asked to write a series of template messages - one time -when they first download the app. After that, templated or custom messages can be sent
Instructors sending visitors follow ups increases return rates by more than 35%
Clients who receive a message from their instructor after a first class return to the studio 35% more than clients who do not recieve a message
Studio management controls the frequency and cadence of instructor-to-client messages. 1x, 3x and 10x visit follow-up frequencies are common
Instructors sending follow-up messages to clients who take their classes can be done in as little as 10 seconds, but average send time is about 1 minute total
Impact on retention
Instructors who send follow-up messages to first time clients see an average return rate increase of 35% versus clients who did not receive a message
Studio managers and owners are provided visibility into the messages that are being sent by instructors to clients - for a variety of reasons
"Fitgrid has been the most organic way for our instructors to build relationships with our clients."
“Not only does Fitgrid provide a simple communication platform for our instructors to use, it also provides them with vital information about our clients before they even walk in the door!”
“FitGrid provides our instructors the ability to connect with everyone in the room individually.
It’s been a great way to build relationships. And we are seeing huge gains around retention!”
“FitGrid provides our entire team with a powerful community engagement tool necessary for creating real bonds with members.
"Given our large class sizes, it isn’t always possible for our coaches to reach everyone in the room. FitGrid solves for this by giving our coaches a platform to communicate one on one with first-time members and those achieving milestones in their journey.”
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