Real-time instructor ratings + feedback

Activate real-time feedback for your studio, receive low-score alerts and control distribution of all ratings and reviews

Next-Generation Engagement Suite

Preview is now available of FitGrid's 2024 Engagement Suite. Plan, engage, and analyse with an all-in-one platform.

Get real-time feedback about what your clients think of their instructor experience

Post-class surveys
Post-class surveys are delivered to clients asking them for a rating of their instructor, with an option to leave feedback, no more than once per quarter.
Quantitative class ratings/scores
Client score instructors on a scale of 1-10 based on their experience. Ratings are only displayed to owners and managers, never to an instructor.
Qualitative feedback and reviews
Each client’s feedback is displayed along side their current pricing option, studio visit count, instructor visit count and more inside FitGrid Studio.

How Client Feedback works

Turn it on, then sit back and let the feedback roll in.

Post-class survey is sent
Client leaves rating/review
Feedback is delivered

Post-class surveys are sent to clients asking them for a rating of their instructor

Post-class surveys are delivered to clients asking them for a rating of their instructor, with an option to leave feedback, no more than once per quarter.

Client score instructors on a scale of 1-10 based on their experience

Client score instructors on a scale of 1-10 based on their experience. Client names are only displayed to owners and managers, never to an instructor

Customer feedback is shared with management and instructors

Each client’s complete feedback is share with studio management, and an anonymous version of feedback is shared with instructors

Score Notifications

Sometimes poor feedback requires urgent action. Our notification system will ensure awareness of low feedback scores in real time

Staff Benchmarking

Understand how your instructors compared to one another with automatic instructor feedback ratings and benchmarking capabilities

Search & Sort

Want to see feedback from specific date ranges? Or based on pricing options used? It's possible with searching and sorting Instructor Feedback

Instructor Visibility

Feedback can be optionally shared with instructors directly inside the instructor app, while protecting the anonymity of the client by removing their name

Highly Configurable

Feedback collection can be controlled instructor-by-instructor. The ability for instructors to have access to their own feedback, can also be activated in settings

"Fitgrid has been the most organic way for our instructors to build relationships with our clients."

“Not only does Fitgrid provide a simple communication platform for our instructors to use, it also provides them with vital information about our clients before they even walk in the door!”

Alex Hibbard, Director of Studio Operations at Citizen Pilates
36.5%
Increase in new client returns
618%
Increase in new client spend

“FitGrid provides our instructors the ability to connect with everyone in the room individually.

It’s been a great way to build relationships. And we are seeing huge gains around retention!”

Lindy Jobbs, Owner at P2O Hot Pilates
45.8%
Increase in new client returns
431%
Increase in new client spend

“FitGrid provides our entire team with a powerful community engagement tool necessary for creating real bonds with members.

"Given our large class sizes, it isn’t always possible for our coaches to reach everyone in the room. FitGrid solves for this by giving our coaches a platform to communicate one on one with first-time members and those achieving milestones in their journey.”

Dominik Desbois, Founder of Spin Society
28.1%
Increase in new client returns
---%
Increase in new client spend

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