Real-time instructor ratings + feedback
Activate real-time feedback for your studio, receive low-score alerts and control distribution of all ratings and reviews
Next-Generation Engagement Suite
Preview is now available of FitGrid's 2024 Engagement Suite. Plan, engage, and analyse with an all-in-one platform.
How Client Feedback works
Turn it on, then sit back and let the feedback roll in.
Post-class surveys are sent to clients asking them for a rating of their instructor
Post-class surveys are delivered to clients asking them for a rating of their instructor, with an option to leave feedback, no more than once per quarter.
Client score instructors on a scale of 1-10 based on their experience
Client score instructors on a scale of 1-10 based on their experience. Client names are only displayed to owners and managers, never to an instructor
Customer feedback is shared with management and instructors
Each client’s complete feedback is share with studio management, and an anonymous version of feedback is shared with instructors
Sometimes poor feedback requires urgent action. Our notification system will ensure awareness of low feedback scores in real time
Understand how your instructors compared to one another with automatic instructor feedback ratings and benchmarking capabilities
Search & Sort
Want to see feedback from specific date ranges? Or based on pricing options used? It's possible with searching and sorting Instructor Feedback
Feedback can be optionally shared with instructors directly inside the instructor app, while protecting the anonymity of the client by removing their name
Feedback collection can be controlled instructor-by-instructor. The ability for instructors to have access to their own feedback, can also be activated in settings
"Fitgrid has been the most organic way for our instructors to build relationships with our clients."
“Not only does Fitgrid provide a simple communication platform for our instructors to use, it also provides them with vital information about our clients before they even walk in the door!”
“FitGrid provides our instructors the ability to connect with everyone in the room individually.
It’s been a great way to build relationships. And we are seeing huge gains around retention!”
“FitGrid provides our entire team with a powerful community engagement tool necessary for creating real bonds with members.
"Given our large class sizes, it isn’t always possible for our coaches to reach everyone in the room. FitGrid solves for this by giving our coaches a platform to communicate one on one with first-time members and those achieving milestones in their journey.”
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