Tracking Client Loyalty and Studio Growth with Net Promoter Score (NPS)
Easy setup: Admins can add the NPS question directly to their surveys and view results alongside other feedback metrics in less than a minute. Click below to configure today
FitGrid introduces Net Promoter Score (NPS) to Studio Surveys — giving studios a powerful new way to measure client satisfaction and loyalty.
Now you can easily ask members:
“How likely are you to recommend us to a friend or colleague?”
Why NPS?
NPS reveals how willing clients are to recommend your studio to others—an essential signal of trust and loyalty. Tracking this score helps identify promoters who drive referrals and growth through genuine word-of-mouth advocacy.
Configuration
Customer Experience
Results
Responses generate a clear, data-backed score that helps owners understand which clients are promoters, passives, or detractors — and how their experience compares over time.
Downloadable List of Promoters & Dectractors
