FitGrid has long been committed to building the most innovative community engagement platform that boosts your studio’s revenue and profits. We thrive on creating new products and features that manage your customers’ interactions, drive acquisition & retention, and encourage your community to bond.  

To deliver the very best experience for you, our valued customers, we have made the strategic decision to phase out our Client Outreach feature to shift focus onto the new Client Engagement product. The good news is that Client Engagement now contains all the great features we supported with Client Outreach! 

Sunsetting Client Outreach means our talented team’s efforts, attention, and innovation will now be dedicated to the products and features that will offer you the most value.

We deeply appreciate your loyalty and we understand this news may be inconvenient to some. To make this transition smoother for you, we’ve arranged for various forms of assistance such as 1:1 meetings with your Success Rep and updated documentation. With this transition strategy, we aim to minimize disruptions and set the stage for Client Engagement to thrive.

If you have any questions or need assistance during this transition period, our team is here to help. You can reach out to success@fitgrid.com.

Key dates

Client Outreach will no longer be available after March 31, 2024. 

Documentation

• Feature Overview
• Understanding Client Engagement Segments
• Client Engagement Automations
• Additional Client Engagement Segments
• Client Engagement FAQ

https://admin-support.fitgrid.com/en/collections/6098504-client-engagement

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